Question 1

How long is the GoHighLevel free trial?

Accepted Answer

Through our exclusive partner link, you get an extended 30-day free trial (standard trial is only 14 days). This gives you twice the time to fully evaluate the platform before any charges occur.

Question 2

Can I get a refund after my trial ends?

Accepted Answer

No. GoHighLevel has a strict no-refund policy once your trial auto-renews into a paid subscription. Make sure to evaluate the platform thoroughly during your trial period.

Question 3

What happens when I upgrade my plan mid-cycle?

Accepted Answer

When you upgrade (e.g., from Starter to Unlimited), you are immediately charged for the new plan minus a prorated credit for the unused time on your old plan. The upgrade takes effect immediately.

Question 4

How do I cancel my subscription?

Accepted Answer

To cancel, log into your Agency Admin account and navigate to the Billing tab. Follow the cancellation prompts. Note that cancellation must be done before your next billing cycle to avoid charges.

Question 5

What is the Agency Wallet and how does it work?

Accepted Answer

The Agency Wallet is a prepaid account that auto-recharges to cover usage fees like LC Phone, LC Email, and SMS. You set a minimum balance threshold, and it automatically tops up when the balance falls below that amount.

Question 6

Does the $97 AI Employee Unlimited plan cover all costs?

Accepted Answer

No. The $97/month fee covers AI application usage (Voice AI, Content AI, etc.) but does NOT include underlying LC Phone/SMS communication costs, which are billed separately based on usage.

Question 7

Can I apply markups on the Unlimited plan?

Accepted Answer

The $297 Unlimited plan allows cost recovery only - you can charge clients what you pay. The $497 Pro/SaaS plan enables full markup control, allowing you to set custom pricing and profit margins.

Question 8

What is the Financial Assistance Request option?

Accepted Answer

If you are experiencing temporary financial hardship, you can submit a Financial Assistance Request for relief equal to 10% of your plan cost for one month. This is evaluated on a case-by-case basis.

Question 9

Is there a refund window for Marketplace apps?

Accepted Answer

Yes. Marketplace subscription apps have a strict 3-day prorated refund window. After 3 days, all sales are final.

Question 10

What promotional discounts are available?

Accepted Answer

GoHighLevel occasionally offers promotions like "50% off for 3 months" on annual plans. These are typically seasonal offers. Check the official website or partner links for current promotions.

Frequently Asked Questions:Billing, Trials & Policies

Common Questions Answered

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Zoltan Juhasz